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A massage or spa appointment often promises two constrained resources at once: an eligible therapist and the right treatment room. Base checks and reserves both together for treatment duration, preparation and turnover buffers. Reception manages requests, preferences, reminders, arrival, completion and no-show without treating a free therapist or empty room as a complete appointment on its own.
This profile fits a massage studio or spa where treatments have clear duration, therapist skills, room types and cleaning time. It supports owners and reception teams coordinating several practitioners and rooms. A customer can express a therapist preference, but a confirmed visit exists only when every required resource is active, suitable and available together.
The booking follows one guarded lifecycle while therapist and room remain one composite decision.
Create treatments with duration, preparation and turnover buffers, therapist skills, suitable room type, location, price lines and reviewed policies. Add therapist shifts and exceptions, room availability and external blocks. Store only low-risk operational preparation information supported by the profile.
The customer chooses a treatment, time and allowed therapist preference, or reception enters the request. Verification creates a booking for review. The request itself does not pretend one resource is secured while the other remains unknown.
Confirmation finds an active therapist with the required skill and a suitable room at the same location. It checks both schedules for the complete buffered period and writes both reservations in one transaction. Accepted treatment, price and policy versions stay attached.
Operational queues show upcoming treatments, room conflicts, turnover and no-show attention. A reminder does not change booking status. On arrival, staff use minimum preparation notes and move the treatment through check-in or start according to the shared appointment flow.
Completion closes the visit. Rescheduling releases and reallocates therapist and room atomically. Cancellation or no-show remains visible with policy context; payment and refund activity happens outside Base and can only be entered as factual external events.
The profile focuses on the composite promise and buffers that make a treatment possible.
Separate calendars can make a time look available although only half the treatment can be delivered. Base resolves therapist eligibility and room type together. Confirmation reserves both named resources atomically, so reception never receives a room-only or therapist-only success.
Treatments carry before and after buffers for preparation and room turnover. Those times join the blocking period used during confirmation and remain in its snapshot. Staff see the operational interval, not only the customer-facing treatment minutes.
The accepted profile permits low-risk preparation notes, not clinical, diagnostic or intimate health data. Keeping the boundary explicit helps reception gather only what the visit needs and leaves any future sensitive-data workflow behind a separate product and compliance decision.
Composite reservation is the defining difference from a staff-only beauty appointment.
The therapist must be active, at the correct location, skilled and free through all buffers. The room must be active, match the required type and be free for the same interval. Confirmation succeeds only when both reservations commit together.
Preparation and turnover are stored with the treatment decision rather than recalculated from a later setting. A later default change does not quietly alter a confirmed booking. Staff reschedule through a fresh composite check when operations change.
These cases show why an empty room or free therapist alone is insufficient.
A customer requests a treatment needing a trained therapist and particular room type. The selected therapist is free, and Base finds a suitable room at the same location through turnover. Both are reserved together, so reception sees the complete assignment rather than coordinating the room later by message.
Two requests compete for one room while different eligible therapists are free. The first valid composite confirmation reserves both resources. The second is refused without reserving only its therapist. Reception can offer another time or location, or decline the request.
An external block removes the assigned room from a proposed reschedule. Base reports the conflict and leaves the current confirmation intact; it neither cancels the customer nor changes rooms silently. Reception reviews another suitable room and records explicit reassignment.
The booking contains enough detail to deliver the visit, not an unsupported health dossier.
The profile supports low-risk preparation notes and therapist-room assignment. Clinical histories, diagnoses and intimate intake fields are excluded without a separately approved capability and compliance decision. The spa controls lawful notices, retention and role access.
Treatment, price and policy snapshots, resource assignments, reschedules, no-show and completion remain attributable. This helps staff explain the appointment record but does not certify outcomes, compliance, therapist performance or customer satisfaction.
List each treatment, duration, preparation and turnover buffer, required therapist skills, acceptable room type, location and price lines. Add therapists with skills, shifts and exceptions; add real rooms with availability and external blocks. Set provider choices, reviewed cancellation and privacy policies, permissions and reminder timing. Import future visits only when therapist and room references are complete, because orphan assignments must be rejected.
The profile coordinates time and resources; it does not expand into clinical care, finance or inventory.
Base is not a medical or clinical record, diagnosis tool, intimate intake database, spa POS, stock system or payroll product. It does not promise treatment packages or waitlists without a released capability. Customers pay the spa outside Base, and staff record only external money facts needed operationally.
Do not use this profile for diagnosis, medical notes, special-category health histories or intimate intake. A new compliant profile and explicit field inventory are required before collecting that information.
Base does not process checkout, cards, packages, retail inventory, payroll or commission. End-customer money stays with the spa outside the product; only factual external events may connect to the booking.
If either eligible therapist or suitable room conflicts, confirmation rolls back as a whole. Missing policy evidence, stale price or unsupported sensitive fields can also stop the action. Reception resolves the issue or offers another appointment.
Customers ask by phone, by message and in person, and every one of those answers has to be checked against a calendar somebody else is also writing in. The page answers for you, from the same availability your staff work off.
ExploreA booking is not only a time — it is a person, a room and a machine, all of which can be busy. Booking the time and discovering the rest afterwards is how a day falls apart.
ExploreThe same person books four times and is typed in four times, each time slightly differently, and by the fourth nobody can tell whether they owe money.
Explore
Online booking for salons, barbers and beauty studios with staff skills, rooms, buffers and no-show handling. See the workflow and setup.
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Schedule one-to-one trainer sessions, optional room, no-show handling and safe package consumption. See the workflow and setup.
The Free plan at €0 covers 2 staff accounts and 5 bookable items. Larger spas move to Standard at €19 or Pro at €39 a month per business. The massage booking software takes no commission and processes no card payments; clients pay you directly. That way the cost of your spa appointment scheduling software stays a fixed monthly figure.
Yes. The treatment defines skill and room-type requirements, and confirmation checks and reserves both named resources in one transaction for the full treatment and buffer period.
The appointment cannot be confirmed when its required room is unavailable. No therapist-only reservation remains; reception can propose another time, room, location or eligible treatment.
Yes. Before and after buffers are included in the blocking period and snapshotted with the treatment, preventing another appointment from consuming preparation or turnover time.
No. It is for low-risk operational preparation notes. Clinical, diagnostic and intimate health information requires a separate approved product and compliance basis.
No. Customer payments happen outside Base. Checkout, POS, stock, payroll, commission and unsupported package balances remain outside this profile.
Next step
Registration takes an email address. The operating model, services and resources are configured afterwards, in the console.